About the Merchant Services Guide

The information provided in the Merchant Services Guide is a portion of the BankCard USA Merchant BankCard Services Agreement. This information is provided as a guideline for merchants on:

Proper processing of transactions compliant with MasterCard and Visa regulations

Answers to frequently asked questions regarding chargebacks and retrievals and maintaining the merchant account

Prevention tips against receiving chargebacks and retrieval requests

Receiving the lowest possible discount rate.

Information contained in the monthly processing statements.

In addition to the information provided in this Merchant Services Guide, the Merchant BankCard Services Agreement as well as all statement messages and inserts and miscellaneous mailings will provide information necessary for properly maintaining a merchant account. Please feel free to contact our Merchant Services Department at (800) 589-8200 for assistance on any topic not included in the Merchant Services Guide.